CiviQ: Resident Dashboard

Step-by-Step Guide to Navigate the Financial & Operational tools

Support Staff

Last Update 8 months ago

The CiviQ Member Mobile app dashboard is organized into logical sections, giving residents quick access to finances, operations, profile management, and support.

Home Dashboard (The Action Center)

The main landing page is designed for quick actions and monitoring recent activity.

Personalized Welcome and Status

​The top shows personalized information:

  • ​The resident's name (e.g., Priyanka Mohanty).
  • ​Their unit details (e.g., Block D - 103).
Quick Actions

​A set of easily accessible icons for frequently used features:

  • ​Complaints: Submit new issues or view the status of past ones.
  • ​Payment: Access outstanding dues and make maintenance fee payments.
  • Meetings: View the schedule of upcoming meetings.
  • Contacts: Access the Essential Contacts directory.
  • ​Polls: View active community polls and cast a vote.
  • Notice: View the full list of official announcements.
  • ​Booking: Book community amenities (e.g., party hall).
  • Documents: Access the Document Vault to download official files.
Recent Activities

​This section provides a personalized stream of important updates:

  • Notices: Displays the latest official announcements (e.g., "Urgent Water Supply Issue").
  • Meetings: Displays the next scheduled meeting, including the date, time, and conductor.
  • ​Complaints/Issues: Displays the status of critical issues relevant to the resident (e.g., "Security Gate Failure" with "Status: Open" and Priority: "Critical").
Services Status

This area highlights active items needing attention:

  • ​Displays the total number of active items for key modules (e.g., Notice: 3 active, Complaints: 4 active, Polls: No active).
Explore More

This section groups all the tools residents need for daily interaction, communication, and issue reporting.

  • Notices: View all official announcements and circulars sent by the Management Committee.
  • Complaints: Submit new complaints or maintenance requests and track the real-time status of submitted issues.
  • Polls: View active community polls and cast your vote on current topics.​Meetings: View schedules and details for all upcoming and past association meetings.
  • ​Documents: Access the secure Document Vault to view and download official documents like meeting minutes and financial reports.
  • My Visitors: View your personal visitor records and pre-authorize guests for quick entry at the gate.
  • Essential Contacts: Access quick-dial numbers for emergency, maintenance, security, and utility services.
  • Asset & Facility: View and manage common area assets (for relevant users) and facilities.
  • Amenities: Manage community amenities, bookings, and availability.

Payments Section
  • Fund & Accounts: Access the full financial module for detailed fund management (for management users).
  • My Payments: View personal payment history, outstanding dues, and download receipts.
Profile & Account Section
  • ​Switch Community: Allows users linked to multiple properties to switch their active dashboard.
  • ​My Community / Community Profile: View general information and details about the association.
  • ​My Users: Manage access for secondary occupants (family, tenants) linked to the unit.
  • My Profile: Update personal information, email, and address.
  • Change Password: Update the login password for security.
  • ​Logout: Securely sign out of the application.
Support & Help
  • ​Live Chat: Get instant, real-time support from the help team.
  • ​Contact us: Access formal contact details for non-urgent technical queries.
  • Tutorial: View introductory guides and videos on how to use various app features.

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