CiviQ Knowledge Base | CiviQ: Resident Access Guide

CiviQ: Resident Access Guide

Step-by-Step Guide to Logging In and Requesting Access

Support Staff

Last Update vor 8 Monaten

This guide explains the two ways residents can gain access to their Smart Living Dashboard on the CivIQ mobile application:

Direct Login or Requesting a User Account.

Direct Login (For Pre-Registered Users)Residents who were already added to the system by the Managing Committee during the initial setup can log in directly using their credentials.

Open the App: Launch the CiviQ mobile application. You will see the main login screen.
Enter Details: In the top two fields, enter your registered Phone Number or Email and your Password. 3. Login: Tap the "Login" button.

Forgot Password? If you cannot remember your password, tap the "Forgot Password?" link. The system will guide you through a verification process to reset your login credentials.

Requesting a User Account (For New Residents/Tenants)If a resident was not added during the initial setup, they must submit a request for access to be approved by the management committee.

1. Start Request: From the main login screen, tap the "Request for your user account" button. This takes you to the registration form.2. Enter Community and Unit Details:

Community: Search and select your association name (e.g., Sunshine Gated Community).
Select Building: Choose your specific building or block.
Select Unit: Choose your flat or unit number.

3. Provide Personal Details: Fill in all required fields accurately:

Gender: Select your gender.
User Identity: This typically defines your role (e.g., Owner or Tenant). This is crucial for permission access.
Your Name: Enter your full name.
Phone: Enter your mobile number.
Email: Enter your primary email address.
Password: Create a secure password for your new account.
Residence Date: Enter the date you moved into the unit.
Note (optional): Add any brief notes for the administration team (e.g., "New tenant, please expedite").

4. Submit: Tap the "Submit" button.

Awaiting ApprovalAfter submitting the request, the application will not grant immediate access.

The request is now sent to the Management Committee dashboard for review.
Once the MC verifies your details and role (Owner or Tenant), they will approve your access.
You will receive a notification (usually via SMS or email) confirming your account is active, and you can then return to the main screen to perform a Direct Login.

This two-step process ensures only verified, active residents are granted access to the community's digital platform.

Conclusion

This secure process ensures that only verified, active residents are granted access to the platform. By completing these steps, you are ready to enjoy seamless digital services, stay informed, and engage fully with the CivIQ Smart Living Dashboard. Welcome aboard!

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